• Visit us at www.dorbby.com/rewards to view your Reward Points and their value online. Your Reward Points also appear on the cash memo for your convenience.

• In case you lose or damage your dorbby Rewards Card, please inform us at care@dorbby.com in writing immediately. We will replace your card for a nominal fee of Rs.200 (rupees two hundred) only.
• If there is any change in your address, telephone number or email address, please call our dorbby Rewards Program Helpline at +91 9867522215 / 16. You could also email us at care@dorbby.com.

General conditions

• The dorbby Rewards Program is open to all purchasers above 18 years of age.
• The dorbby Rewards Card refers to the dorbby Rewards Program of dorbby Retail Pvt. Ltd.
• No two offers or discounts can be clubbed together unless specified otherwise.
• dorbby Rewards Card holder will not be entitled to any of the benefits under the dorbby Rewards Program for any transaction of the nature of institutional sales made from dorbby Wedding Store or at dorbby.com.
• dorbby Rewards Program is for individuals only - it is not a corporate card/corporate membership.
• Primary enrolment is defined as an individual who is the first member in the family to enroll in the dorbby Rewards Program at any point of time since its inception. Family is defined as Parents, Siblings (brothers and sisters), Spouse, Children (18 years of age and above as on date of enrolment).
• Enrolment must be in the applicant’s full name and only one Primary enrolment per individual will be accepted. In the event of more than one dorbby Rewards card number being assigned to the same individual (duplicate accounts), dorbby Retail Pvt. Ltd. reserves the right to merge the two accounts.
• Misuse of dorbby Rewards Card or Program benefits may result in termination of dorbby Rewards Card or withdrawal of benefits at the sole discretion of dorbby Retail Pvt. Ltd.
• The dorbby Rewards Card is valid for use during the period indicated on it and/or till the validity of dorbby Membership. The person named on the dorbby Reward Cards is the only person who may use the card for any purpose whatsoever. An dorbby Rewards card is not transferable.
• dorbby Rewards Card can be revoked or refused if a dorbby customer is involved in any act of fraud, shoplifting, cheating with or without cause and without notice.
• dorbby Retail Pvt. Ltd. reserves the right to add, alter, amend and revise terms and conditions as well as rules and regulations governing the dorbby Rewards Program without prior notice.
• By using his/her dorbby Rewards Card and/or quoting his/her dorbby Card number to dorbby, and/or any Program Partners, the dorbby Rewards Program customer also consents to information about him/her being supplied to Program Partners with whom dorbby Retail Pvt. Ltd. has/may have arrangements for the provision of services to dorbby Rewards Card holder.
• Benefits and offers available through the Program Partners may change or be withdrawn without prior intimation. dorbby Retail Pvt. Ltd. will not be responsible for any liability arising from such situations. dorbby Retail Pvt. Ltd. will also not be held responsible for any liability arising from use of such offers.

• Reward Points will be credited only if you present your dorbby Rewards Card at the time of payment. No Reward Points can be recorded once the transaction is complete.
• Reward Points cannot be earned through use of Credit Note, Discounted Values & Discounted Merchandise.
• Reward Points will be earned on purchase of Gift Vouchers/Gift Card.
• Reward Points will be earned on the nett value or value of cash actually paid by you. (Nett purchase means purchases made by Cash or Credit/Debit card).
• Reward Points earned are of the same value, irrespective of whether purchase is paid for by Cash or Credit/Debit card.
• dorbby Retail Pvt. Ltd. reserves the right to change the method of calculation of Reward Points accrual on dorbby Rewards Card purchases at any point to reflect changing market conditions without any notice.
• Reward Points cannot be earned on purchase of pure gold jewellery, gold & platinum coins/bars,

• Reward Points can be redeemed only by Primary dorbby Rewards Cardholders.
• Reward Points and other rewards and privileges are not redeemable for cash. They are not transferable.
• No discount of any type can be availed of when a Reward Points Voucher is being used/redeemed.
• dorbby Rewards Card is valid for a period of 3 years from the date of enrolment/upgrade/renewal as reflected in the dorbby.com system.
• dorbby Reward Points should be redeemed within the current dorbby membership period after which the Reward Points will automatically lapse.
• Reward Points are redeemed at the time of billing and have to be used immediately against the current bill only.
• Once Reward Points are redeemed or lapsed they cannot be reinstated under any circumstances.

• dorbby Rewards Cardholder must sign their card on the reverse as soon as it is received. This card bearing the dorbby Rewards cardholder name, when signed or used, confirms acceptance of all terms and conditions, which are subject to revision by dorbby Retail Pvt. Ltd., from time to time.
• A Customer Care Associate has the right to check a dorbby Card holder against the signature on the reverse of the card to ascertain the identity of a dorbby Rewards card holder.
• The dorbby Rewards Card, given to all dorbby Rewards card holder, remains the property of dorbby Retail Pvt. Ltd., at all times and the same must be returned on request.
• All rights to ownership and usage of the card lie with dorbby Retail Pvt. Ltd.
• Employees of dorbby.com. and associate /subsidiaries of dorbby Retail Pvt. Ltd. and their immediate families are not permitted to apply for dorbby Rewards Program.
• dorbby Retail Pvt. Ltd. reserves the right to refuse dorbby Rewards Card to an applicant without assigning any reason whatsoever.
• Any dispute arising will fall under the jurisdiction of courts in Delhi only.

• dorbby Retail Pvt. Ltd. and/or Program Partners shall not be liable to any dorbby Rewards Cardholder or his/her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with the program and/or the provision or the refusal to provide any benefits, whether such loss, damage or expense is caused by negligence or otherwise, and whether www.dorbby.com and/or its Program Partners have any control over the circumstances giving rise to the claim or not.
• dorbby Retail Pvt. Ltd. will endeavour to ensure the availability and the quality of services provided by Program Partners but will not be liable for any loss or damage arising from the failure by Program Partners to provide services or for any reason whatsoever.